Frequently Asked Questions
Everything you need to know about shopping with Lofted Goods.
What is the standard shipping timeframe?
We process all orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
How can I return an item?
We offer a 30-day return policy for all unused items in their original packaging. Simply contact our support team to receive a prepaid return label and instructions.
Do you offer international shipping?
Currently, Lofted Goods ships to the United States and Canada. We are working on expanding our logistics to support more international destinations soon.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital wallets including Apple Pay, Google Pay, and PayPal.
How can I track my order status?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery.
Are your products covered by a warranty?
Yes, all Lofted Goods products come with a 1-year limited warranty against manufacturing defects to ensure you receive the highest quality items.